Consulting Location Flexible Buenos Aires (BUE1), AR "As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centred technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centres help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive."
OBJECTIVE OF THE ROLE:
The Role of the Service Transition Lead (STL) is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition Leads and other transition stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget.
The Service Transition Lead is the main representative for Service Transition supporting the successful transition of project from contract to operations. Responsibilities will include, , client-interactions, control of contracted scope, deployment of standardized transition tools, working with external vendor partners, project management and effective internal and external communication to all stakeholders during the transition within all functional areas.
Work with Sales and Finance for cost budgets related to service transition activities for new customer projects.
Support SR Catch process, for Service Transition, as requested.
Responsible for deliverables as outlined within the Service Transition Checklist.
Prepares for and conducts critical meetings, to include, but not limited to Kick-offs, workshops, status updates, which includes preparation of support materials and co-ordination of participants Participate in additional implementation meetings (customer facing and internal) as appropriate to ensure service transition activities are completed.
Adopt and ensure adherence to standard ST project standards; and support the build out of these standard to enable future improvements
Serves as gateway to on-going successful business as usual relationships between Operations and the customer.
Monitor delivery of transition within agreed scope, quality, time and budget.
Serve as the conduit between ST, the client, Delivery Assurance, Operations and Learning & Development to ensure Service Transition Deliverables and activities are delivered within agreed milestones and budget.
Identify and communicate project risks to Global Service Transition Lead
Successful transition to Operations for Local/Enterprise projects Manage knowledge transfer to Operations for customer specific detail.
Monitor the operations-impacting deliverables of internal technical teams to ensure they are successfully met.
Prepares and initiates testing activities in partnership with Operations and serves as advocate for standards adherence
Schedule and hold testing project governance meetings and ensure project stakeholders are aware and understand their respective deliverables
Manage defects and monitor to resolution. and partner with operations on short-term and long-term impacts to BAU services
Track and report ST progress including testing phases (dashboards) to key stakeholders
Drive lessons learned from each transition to ensure continuous improvement to standard methodology and toolset.
Provide feedback to Global Standards (PIM) team on recommended additions/improvements to the global standards as identified during the life of the project.
Mentor team members to develop depth of experience and capability.
Lead, guide and hold accountable the project stakeholders to ensure they meet their required deliverables
To be efficient and deliver high performance at all times
To have excellent interpersonal and communications skills
To have commercial acumen and to be aware of the Alight commercial standards
To be committed to client satisfaction both internally within Alight and externally to third parties
Commitment to personal development as part of continuous improvement initiatives and career development
To be able to work independently with initiative or as part of a team to deliver outcomes Digital HR consultants (en_US),