Operations Office Based Granada (GRA1), ES Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required
Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Support System Maintenance Testing Liaise and transact with Third Parties
SOC Controls completed on time and with the necessary evidences Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
Maintenance of DWIs to ensure processes are up to date and reflective of the service
All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Time Recording to be completed accurately and on time
NGA Security Standards are adhered and followed
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all NGA HR announcements and communications
Build good relationships with all lines of businesses where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Participates in projects and activities as needed and assigned
Professional / Job Experience Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training Essential BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable Experience working with HR and payroll data
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com
. Our commitment to Diversity and Inclusion
Alight believes diversity
should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve
. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Payroll and HR operations (en_US), Payroll and HR operations, Paie et opérations RH,