spanish / english gaming support/ interactions specialistPersonalbüro U. Herrmann
Monitor allocated territory queues to ensure SLA’s are met.
Proficient in troubleshooting technical issues.
Develop a deep knowledge of products and process.
Provide first contact resolution of player issues
Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs.
Support your team leads, new projects and the wider business as and when required.
Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.
Fluent English & Spanish
Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
Excellent spelling and grammar
Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus
Great understanding of social media activity and its impact with customers - a knowledge in using Sprinklr would be desirable
Proven people skills & strong team player
Strong communication skills with the ability to work in a complex organisational structure.
Good organisation and logical thinker
Strong interest and passion for video-games
Quick thinker – work proactively
Competitive salary along with:
Personal Performance Bonus
Private Health Insurance (including eye care and dental)
Long Term Disability Insurance
Significant discount on the world’s best video games
22 days of holiday
Job Types: Full-time, Permanent