Start: ASAP

Tasks:

Monitor allocated territory queues to ensure SLA’s are met.

Proficient in troubleshooting technical issues.

Develop a deep knowledge of products and process.

Provide first contact resolution of player issues

Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs.

Support your team leads, new projects and the wider business as and when required.

Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.

Profile:

Fluent English & Spanish

Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment

Excellent spelling and grammar

Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus

Great understanding of social media activity and its impact with customers - a knowledge in using Sprinklr would be desirable

Proven people skills & strong team player

Strong communication skills with the ability to work in a complex organisational structure.

Good organisation and logical thinker

Strong interest and passion for video-games

Quick thinker – work proactively

Benefits:

Competitive salary along with:

Personal Performance Bonus

Private Health Insurance (including eye care and dental)

Life Assurance

Long Term Disability Insurance

Pension

Significant discount on the world’s best video games

22 days of holiday

Job Types: Full-time, Permanent